Refund Policy

Last Updated: 10/08/2025

At Rcos Technology, we are committed to delivering high-quality IT solutions and services to our clients. This Refund Policy outlines the conditions under which refunds may or may not be provided.

1. Advance Payment Policy

• Once an advance payment is made and the project has been initiated, the advance payment is strictly non-refundable.
• “Project initiation” is defined as the point at which we begin any work on the project, including but not limited to planning, resource allocation, development, or design.

2. Refund Eligibility

Refunds will only be considered in the following exceptional cases:

• If the project has not yet been started and no resources have been allocated.
• If the Company is unable to deliver the agreed-upon services due to internal circumstances beyond the client’s control.

3. No Refund Cases

No refunds will be provided in cases where:

• The project has already started.
• Delays are caused by client-side factors, such as lack of communication, delayed approvals, or late provision of required materials.
• The client requests changes that were not part of the original agreement.

4. Project Cancellation by Client

If the client chooses to cancel the project after it has started, any payments made (including the advance payment) will not be refunded.

5. Payment Disputes

Any disputes regarding payments must be raised in writing within 7 days of the payment date. After this period, no disputes will be entertained.

6. Contact Us

For questions regarding this Refund Policy, please contact:

Rcos Technology
Email: info@rcostechnology.online
Contact: @rcostechnology
Website: rcostechnology.online